Norwegian Speaking Tier 1 Support Agent

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Norwegian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and want to make a difference for our Norwegian-speaking clients. As a Tier 1 Support Agent, you will be the first point of contact, providing crucial support and assistance.

Responsibilities

• Respond to customer queries from Norwegian-speaking clients through phone, email, and chat efficiently and courteously.
• Troubleshoot basic technical issues, providing suitable solutions or escalating when necessary.
• Offer clear and accurate information regarding products, services, and company policies.
• Document all customer interactions and resolutions diligently in the support management system.
• Educate customers on product features and provide helpful tips to enhance their experience.
• Work collaboratively with colleagues to boost service quality and improve customer satisfaction.
• Stay informed about company products, updates, and industry trends to provide effective support.

• Fluency in Norwegian and English, with strong verbal and written communication skills.
• Previous experience in customer service or support roles is preferred.
• Strong problem-solving capabilities with a customer-focused mindset.
• Ability to operate efficiently in a fast-paced environment.
• Familiarity with support ticketing systems and CRM tools is a plus.
• Detail-oriented and capable of multitasking effectively.
• A proactive attitude with a genuine desire to help customers succeed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...