Safety & Trust lead

We’re looking for a Safety & Support Lead to oversee our Nordic Trust & Safety operations within the Customer Success organization. In this role, you’ll be part of the Customer Success leadership group and lead a team responsible for protecting our marketplace and community by preventing fraud, managing risk, and ensuring a safe and positive user experience.

You will combine operational leadership, risk awareness, and strong, empathetic people management to drive a high-performing support team working across fraud prevention, risk management, and content moderation.

Key Responsibilities

• Lead, mentor, and develop a international Trust & Safety team

• Oversee and improve processes related to fraud prevention, risk management, and content moderation

• Ensure high-quality user support and trust & safety decisions

• Monitor trends in fraud and harmful content and implement proactive prevention strategies

• Collaborate with Product, Engineering, Legal, and Compliance to strengthen trust & safety systems

• Use data, insights, and people skills to optimize team performance

• Review and handle cases alongside the team to stay closely connected to day-to-day operations

Required Qualifications & Skills

• Experience leading a team within Customer Success, Trust & Safety, or similar operational environments

• Experience working in Customer Service, Customer Success, or similar customer-facing operational roles

• A calm, empathetic, and supportive leadership style, with the ability to guide teams through complex or sensitive situations

• Comfortable working in dynamic environments where processes are evolving, with the flexibility and mindset to adapt, improve, and help shape new ways of working.

• Ability to balance big-picture thinking with close attention to details

• Strong communicator with the ability to collaborate effectively across teams and functions

• Passion for building safe and trusted online communities

• Fluency in English; proficiency in other Nordic languages is a plus.

Preferred Background

• Experience from marketplaces, social platforms, or tech companies

• Experience working in content moderation, fraud prevention, or risk management environments

• Familiarity with Trust & Safety tooling, moderation systems, or fraud detection tools

• Familiarity with regulatory frameworks such as GDPR and the Digital Services Act (DSA)

💚 What we offer:

• Work with a highly dedicated team

• A healthy work-life balance. We work for ourselves and our users, not corporate clients

• Work on bringing one of Norway's most used apps into the world with eBay

• A possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second hand

• Competitive compensation package and an inspiring team environment

• A colorful, social, and fun office in the heart of Oslo