Technical Support Business Operations

Job Description:

We are looking for a new Technical Support for our 24/7 Business Operations Service Desk. In this role, you will be working in 24x7 shifts in Oslo where you manage critical incidents, Coordinate tasks between different vendors and prepare reports. Additionally, the position includes:

• Monitor ticket queues/dashboards
• Answer customer calls/e-mails and instant messages related to incidents
• Incident/change and problem management within a large operations/maintenance team

Essential Skills/qualifications

• Experience working in Service Desk responding to customer calls, emails and service requests
• Experience in coordinating critical incidents
• Demonstrable capability of troubleshooting problems
• Jira/Confluence Experience (How to use Incident management, Problem management, Change management)
• Ability to work in shifts to support global Applications
• Operations support experience
• Experience using monitoring tool dashboards to identify ongoing issues (Splunk, Nagios, Dynatrace)
• Experience maintaining knowledge article documentation

To Succeed We Believe

• You are result oriented and a good communicator, both verbal and written in both English and Norwegian (or in the process of learning Norwegian already)
• You live in the Oslo area or willing to move to the Oslo area
• You are willing to work in shift rotation (24/7/365) from our office in Oslo.
• You have a good business understanding and a drive to develop our services and our business
• You are a good in building and maintaining relationships and networks, both internally and towards our customers.
• You are structured, trustful, clear and team oriented with analytical skills
• You are dedicated, result oriented and strives to strengthen our business through quality assurance and improvement activities.
• You have broad interest for and understanding of technology as an enabler for business success

We Can Offer

• A strong work environment with highly skilled and experienced people that work together to solve customer challenges
• A possibility to make a difference for our customers through our continuous improvement activities and project

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.