Customer Support Assistant

Join Airthings, a global tech company on a mission to empower people to breathe better.

We are seeking a Customer Support Assistant (40% position) to join our B2B team at the Airthings headquarter in the heart of Oslo.

About Airthings
Airthings is a global technology company and producer of award-winning radon and indoor air quality monitors for consumers, businesses, and professionals. Founded in 2008, Airthings is on a mission to help people everywhere breathe better. Our range of smart air quality monitors and air purifiers give people insight into the air they breathe and help ensure people's well-being - whether it’s at home, school, or the workplace.

Headquartered in Oslo, we are a Norwegian tech company proudly supporting a team of over 60 dedicated employees with a global footprint serving customers all over the world.

Job Summary
As a Customer Support Assistant at Airthings, you are the first face of our support engine. Your mission is to ensure no customer query goes unanswered and that our support queue stays organized and high-velocity.

You will act as the "First Responder"—solving common technical hurdles across our software platforms and hardware using our internal documentation and Help Center, while identifying complex cases that need escalation. This is a perfect role for a student who is digitally savvy, enjoys troubleshooting software and hardware, and loves helping people. Most of the working hours must be performed during EU business hours to ensure we provide rapid response times to our European partners and customers.

Key Responsibilities

• First-Line Intercom Support: Manage the initial incoming flow of tickets. You will be the primary point of contact for common software and hardware questions.


• Triage & Routing: Scan and categorize incoming requests. You’ll solve the "Quick Wins" and prepare the "Deep Dives" for the Lead Specialist by gathering necessary data, account info, and serial numbers.


• RMA & Administrative Support: You aren’t bored by the "paperwork." You will handle the administrative side of hardware replacements, ordering replacement devices in our systems and tagging faulty devices to keep our records accurate.


• Documentation Support: Help us keep our "External Brain" healthy. You will update internal Notion pages and suggest improvements to Help Center articles based on the patterns you see most often.
  
  

Qualifications

We need a tech-savvy student who is reliable, communicative, structured, and comfortable working independently. You should be someone who enjoys "detective work", finding the right data point in a dashboard to explain a software behavior in addition to:

• Education: Currently pursuing a Bachelor’s or Master’s degree (preferably in a business or communications field).


• The "Support" Mindset:
  
  
  
  • Service-Minded: You find it rewarding to turn a frustrated user into a happy advocate.
  
  
  • Clarity: You can explain technical steps (like a firmware update or API connection) in simple, clear language.
  
  
  • Efficiency: You enjoy the challenge of "clearing the queue" and staying organized.
  
  
  
  


• Technical Interest: You are the person friends ask for help when their apps aren't syncing or their smart home tech acts up.


• Language: Fluent in English (Native Norwegian is a plus).
  
  

What we offer

• Competitive pay and benefits, including pension and insurance

• A place where work-life balance is highly valued


• An inclusive and safe work environment where diversity is embraced


• Opportunities for continued growth and learning


• Flexibility to work less during exam periods and the opportunity to work more during vacations.


• City center location, with one of the best canteens in town


• Social events & fun – We work hard and play hard with regular social activities

Our culture

We believe that team building and cross-collaboration are essential for our long-term growth and high performance. To support this, we encourage open discussions among our employees. Our flat structure ensures that every voice is heard, regardless of position. We are a multicultural team of intellectually curious and creative thinkers, driven to grow and make a significant impact. We value excellent communication and collaboration, and we share a strong interest in health, science, and technology.

Our values are Dare, Love and Focus!

What's next?

Hopefully you have now been inspired to apply for this exciting role and you can apply directly via the apply button.

Application deadline: Applications are accepted on an ongoing basis until the role is filled.