Norway - Agency Operator (Intern)

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The role holder will be a key member of a team responsible for providing a 24 hours a day, 7 days a week on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.

In addition to a standard working week, you will be required to undertake work out of usual office hours on a rotation basis.

Contract: Temporary Contract 

Location: Oslo, Norway (Hybrid)

Key Responsibilities:

• Receive schedules and ETAs and proactively coordinate with port authorities, terminals, and service providers to secure optimal berthing and operations in the Principal’s best interests.


• Prepare PDAs, respond to proforma cost requests, request pre-funding, ensure accurate PDA/CE cost capture, and hand over to Finance in a timely manner.


• Manage all pre-arrival, arrival, port stay, and departure documentation, including vessel, cargo, customs, government, Statements of Fact, manifests, and arrival/departure data.
  
  
  

• Arrange customs clearances and complete all cargo documentation.


• Book and coordinate all port, marine, and terminal services, including pilots, towage, lines, surveys, inspections, bunkers, fresh water, and garbage off-load.


• Coordinate full vessel husbandry services, including crew changes, technicians, ship visitors, spares, provisions, Cash to Master, and mail/parcels.


• Provide continuous and real-time operational updates to Principals and stakeholders and board vessels on arrival and/or departure as required.


• Maintain and update principal-specific systems, internal systems, and port/terminal/berth data, including restrictions and tariffs, ensuring data integrity.


• Ensure supplier invoicing compliance and understanding of procedures and contacts.


• Ensure compliance with SOPs, KPIs, and customer standing instructions, escalating issues to the Team Lead as required.


• Perform other port agency duties as dictated by business needs.

Candidate Requirements:

• Prior port agency experience or a background or education in the maritime, shipping or logistics field is desirable.


• Maritime qualification (or willing to work towards) desirable.


• Eligibility to work in Norway without needing employer sponsorship.


• Full Norwegian Driving License and be willing to drive to ports across the region as required.


• Able and willing to work outside normal office hours (weekends and on public holidays) as required.


• Experience working in a front facing customer service role.
  


• Have strong communication and leadership capacities with a hands-on attitude.


• Competent user of the Microsoft Office suite including Outlook, Excel and Word.

You will receive: 

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.


• Competitive salary package.
  


• Work with talented, committed, and supportive teammates.


• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 

Global Perspective - we connect the world and see the bigger picture. 

The Power of People - we rely on the strength of local agent knowledge and relationships. 

Progress - we adopt new thinking and push for positive change in our industry. 

#WeAreInchcape

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

#LI-Hybrid