Customer Relations Specialist - 6 months Fixed Term

Who we are?

We are JDE Peet’s. We craft coffee for every cup and build brands for every heart. 

JDE Peet’s is the world’s leading pure-play coffee company, serving approximately 4,400 cups of coffee per second in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focusing on brand-led growth across three big bets: Peet’s, L’OR, and Jacobs, alongside a collection of 9 local icons; such as Douwe Egberts, Kenco, Pilao, Old Town, Moccona, Super, Gevalia, Friele, Marcilla. In 2024, JDE Peet’s generated total sales of EUR 8.8 billion and employed a global workforce of more than 21,000 employees.

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

What is the role about?

We are seeking a Customer Relations Specialist to join our Customer Service (CS) team at our East Tamaki office on a 6-month fixed-term contract, starting immediately. Reporting to the CS & Technical Support Team Lead, you will play a key role in supporting both internal and external customers by ensuring all orders and delivery issues are resolved promptly and with the highest level of customer service.

You will be responsible for, but not limited to:

• Ensuring all outbound and inbound calls are made for customer orders as per call cycles
• Ensuring customer orders for both professional and retail business are entered into our CRM (Salesforce) & ERP systems (SAP) accurately (including back orders if applicable) to ensure customer requirements & expectations are met
• Building rapport with all customers and potential customer of JDE
• Respond to customer complaints requiring investigation in a timely manner
• Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives
• Facilitation of email requests; orders, product/pricing inquiries (internal and external customers) consumer complaints and quality enquiries 
• Daily completion of Credit Request and product returns

Who are you?

Working at JDE Peet’s is hands-on, giving you the chance to leave your mark while working together as one team. We’re a fast-paced company on a mission, focused on what matters most. Our environment demands energy, agility, and bold thinking. If you’re ready to make an impact and grow in a global team, JDE Peet’s is the place for you.

To be the best Customer Relations Specialist for this role, we’re looking for someone who has the following skills and experience:

• 3 years’ experience within FMCG in a Customer Relations/Contact Centre
• CRM & ERP systems experience – SAP and SalesForce
• Coffee and tea or beverage knowledge – desirable
• Excellent communication and interpersonal skills
• Proficient in computer systems and web portals
• Attention to detail and ability to prioritise tasks effectively
• Strong troubleshooting skills and ability to learn new technologies quickly

What's in it for you?

• 3% Kiwisaver Employer Contribution
• Enjoy half a day off on your birthday
• Learning and development programs to support personal/career growth.
• Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated. 

Note: no applications are handled via e-mail.

We are currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.