Delivery Coordinator (12mth fixed term)

Delivery Coordinator 

(12-month fixed term)

What does the Delivery Coordinator do?

The Delivery Coordinator is responsible for facilitating a smooth and excellent delivery flow across the engineering teams who are responsible for the software development of our public transit ticketing services and solutions in the Wellington region.

Specifically, that involves:

• Monitoring team activity, workflows, and issues. Ensuring weekly reporting and summaries are provided to the Head of Delivery


• Supporting the team in building sprints and sprint goals based on business priorities provided


• Supporting the Product Team in managing the team’s sprint backlogs through Jira


• Escalating resource or capacity contention, priority challenges, or changes to delivery commitments to the Head of Delivery


• Planning upcoming work with teams through facilitation of Agile ceremonies like Sprint Planning and Refinements


• Ensuring we have an appropriate level of documentation to support releases by following the existing release frameworks and communicating any suggested improvements to these processes


• Owning team feedback on workflows and processes through facilitating regular retrospectives with the teams to gather insights on what could be improved

What will help you be successful in this role?

To feel at home and in step with how we work, you’ll have an enthusiasm for understanding the Engineering Team’s needs and supporting them in efficient delivery, as well as coaching the teams on best delivery practices, supported by the Head of Delivery.

You will also be expected to bring and build your confidence in communicating clearly and positively in and across a diverse team environment.

Specific to the Delivery Coordinator role, you may bring experience and/or capability in these areas:

• Managing inter-team dynamics


• Working with or in engineering teams


• A keen interest in Agile methodologies


• A keen interest in incident or impediment management


• Managing backlogs of work and/or tickets in Jira


• Efficient and productive facilitation and communication

There may be any number of things unique to you that will make you successful at Snapper, so please let us know what else will make you an excellent Delivery Coordinator for us.

We want you to be do well, and it looks like this

You keep delivery flowing

You manage and coordinate the team's workflow with clarity, ensuring alignment, momentum, and minimal blockers. Delivery risks are picked up early; you communicate them proactively and work with others to resolve issues before they become problems. You can build established habits and practices for tracking trends and patterns in delivery, helping the team continuously improve how they work.

You bring visibility, clarity, and calm

You ensure the team is actively working through the backlog — they can explain what they’re working on, and confidently choose what to tackle next. You make it easy for stakeholders to understand what's happening, what’s coming next, and where the risks are. You work closely with the Head of Delivery and wider business to provide a reliable pulse-check on progress, risks, and team needs.

You support the team, especially when things get messy

When issues arise, you ensure they’re handled by the right people in a timely and constructive way. You keep things simple, breaking down the inevitable complexities to help the team troubleshoot, triage, and stay focused on outcomes.

You're a champion of the team and an advocate across the Snapper team

You represent the team’s perspective in delivery conversations and protect their ability to focus and thrive. You build strong working relationships across Snapper, making collaboration smoother, quicker, and more human. You are a confident promoter of transparency and trust, and help avoid surprises.

You help align priorities and deliver value

You work closely with Product and Engineering leads to help set and reset priorities as things change, keeping everyone informed and involved, especially when trade-offs are needed. You work with the team leads to devise and deliver efficient day-to-day practice across the team, surfacing ideas, blockers, and opportunities for improvement.

Our expectations and values at Snapper

We live into five core values in our work and interactions at Snapper.

• Being Resilient. Using a positive mindset to handle change


• Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas.


• An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively.


• Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We’re inclusive and open to all voices.


• Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go.