IT Support Engineer

About Us

At Walter & Wild, we’re proud to be one of New Zealand’s leading food manufacturers, home to some of the country’s most iconic brands including Hubbards, Hansells, Aunt Betty’s, Vitafresh & Vitasport, Greggs, Killinchy Gold, NZ Natural and more.

As a proud Kiwi company with big goals, we combine the scale to make a real impact with the feeling of a close‑knit, collaborative team. Our portfolio is filled with household favourites, and our passion for innovation and quality drives everything we do.

The Role

As our IT Support Engineer, you’ll be the go‑to problem solver, keeping our systems running and our people productive. Your day will be a mix of hands‑on support, setting up users and devices, troubleshooting hardware and software issues and responding to cybersecurity alerts.

We're looking for an experienced IT Support Engineer to hit the ground running in this 12-month fixed-term position. 

Responsibilities

• Provide 1st and 2nd line IT support (remote and on-site), escalating issues internally or to third-party vendors where appropriate


• Diagnose and resolve hardware, software, and network issues in a timely manner


• Install, configure, and maintain desktops, laptops, printers, and mobile devices


• Manage and administer user accounts within Active Directory and Microsoft 365.


• Provide support for Dynamics AX (Legacy ERP system)


• Contribute to project-based work such as ERP rollout, Microsoft Tenant migrations, Intune Rollout

About You

• 2+ years of proven experience within a similar IT support role


• Solid experience across Microsoft technologies, including Windows Server, Active Directory, and the full Microsoft 365 ecosystem


• Strong troubleshooting skills with hands‑on support experience across hardware, software, networking and security tools (Aruba, Instant On, FortiGate, CrowdStrike)


• A proactive learner with a high attention to detail, and a passion for improving systems and processes


• A friendly, reliable team player with professionalism, integrity, and flexibility to support the occasional after-hours work


• Excellent communication skills, with the ability to manage multiple tasks in a fast‑paced environment.

Why Apply

At Walter & Wild, we bring together people who are commercially savvy, care about others, and thrive in a fast‑paced, purpose‑driven environment. We value fresh thinking, stay curious, and adapt quickly. We’re always looking for smarter, more innovative ways to move forward - and we make sure to enjoy ourselves along the way!

What we offer:

• To be part of a well‑known and trusted NZ brand


• A supportive, down‑to‑earth team culture


• Training, development, and growth opportunities


• Competitive pay

How to Apply

If you like variety and being the person everyone trusts to “make it work,” we’d love to hear from you. Apply now with your CV.

Please note that you must have valid NZ working rights and be based in New Zealand to be considered.