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The Service Delivery Communications group plays a critical role in enabling MSD staff to deliver services effectively to New Zealanders. Within this group, the Digital Content team leads content across MSD’s knowledge base, intranet and external website platforms.
This team is at the centre of a significant, organisation-wide programme to improve how information is structured, governed and accessed. The work directly supports frontline and operational staff by making it easier to find accurate, trusted and up-to-date information when they need it.
As Manager Digital Content, you will lead the Digital Content team and the content workstream for a major platform shift programme covering the knowledge base, intranet and external websites.
This is a key leadership role where you will champion the perspectives and knowledge needs of operational staff. You will work closely with frontline teams, national office stakeholders, product owners and IT partners to ensure content is clear, consistent and aligned across channels.
A core focus of the role is ensuring strong alignment between the knowledge base and operational policy, operating standards, training material and external public information. Your leadership will help ensure staff can confidently access the information they need to support New Zealanders.
You are an experienced people leader with a strong background in digital content management in complex environments. You bring a practical, delivery-focused approach and a deep understanding of how good content enables great service delivery.
This is an opportunity to lead meaningful work that has a direct impact on how MSD staff support New Zealanders every day.
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Victims Information
Tertiary Education Commission/Te Amorangi Mātauranga Matua is a Crown Agency and leads the Government’s relationship with the tertiary education sector in New Zealand.
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