Operations Support Officer

Operations Support Officer – Auckland

The Serious Fraud Office (SFO) is a highly specialised government department whose mission is to disrupt and deter serious or complex financial crime through prevention, investigation, and prosecution. We take pride in the work we do to keep New Zealand safe from fraud and corruption.

We employ a talented team of lawyers, forensic accountants, investigators, and electronic forensic, counter fraud and policy experts to do just that and, importantly, we have a small corporate services team that supports our operational teams. Numbering eighty, we are a cohesive team with a strong sense of justice and a vibrant culture.

About the role

We are seeking an Operations Support Officer for a 12-month fixed-term position based at our Commercial Bay office in Auckland.

The Operations Support Officer plays a key role in providing coordinated case management support and is responsible for the effective administration of enquiries, investigations, and prosecutions, ensuring information from case meetings is accurately captured, tasks are well coordinated, and reporting is timely, accurate, and of a high standard. Working closely with Principals as case leads, the role proactively identifies and communicates emerging administrative issues to support informed decision-making.

The Operations Support Officer also manages the administration of operational meetings, including setting up and maintaining recurring Operations, Evaluations, and Resource meetings in Outlook and our case management system, including taking meeting minutes. In addition, the Operations Support Officer will be responsible for managing the “SFO inbox”, distributing correspondence to relevant internal stakeholders, and undertaking initial data entry of fraud complaints received by email.

The role contributes to strong working relationships and supports continuous improvement and business improvement initiatives across the operational function.

About you

To be successful in this role, you will bring experience delivering efficient and effective administrative support, advice, and services at a senior level within a professional services or corporate environment, supporting multiple team members. You will be confident using Microsoft applications and adaptable in learning new systems and software. You will demonstrate strong organisational capability, with the ability to manage and priorities competing commitments while consistently meeting deadlines.

You will build and maintain effective working relationships across the business, communicating clearly and professionally with a wide range of stakeholders. Your advanced document and information management skills will enable you to analyse information and produce high-quality reports and presentation materials that support decision-making. You will bring a proactive and solutions focused approach, applying sound judgement and initiative, working effectively under pressure, and demonstrating strong communication skills and a growth mindset.

About the SFO

At the SFO we value a ‘growth mindset’ and explore this attribute during our recruitment process and in our development discussions. We believe possessing a growth mindset is a key contributor to success in the SFO environment. We are a close and motivated team with a strong workplace culture. We recognise that diversity and inclusion are important to our work. We value the unique abilities and perspectives of our employees which allow us to continue to create a supportive environment that meets the needs of our people, our business, and the communities where we work. We encourage applications from individuals who are committed to contributing to an inclusive and respectful workplace.

The position description for this role is below. Please copy and paste this link into your browser:

SFO-Operations-Support-Officer-Position-Description

If you would like further information about this role, you are welcome to email the recruitment team at [email protected].

If you wish to apply for this role, please submit your CV and cover letter (attachments titled ‘First Name Last Name – CV or Cover Letter’).

You can learn more about working for the SFO in this video:  https://youtu.be/rn0d419HJ0g

Applications close at 4PM Friday 17 April 2026

During recruitment, the Serious Fraud Office (SFO) collects personal information provided by you as a recruitment candidate, for the purpose of assessing your candidacy for employment with the SFO. Your personal information will be treated in accordance with our obligations under the Privacy Act 2020.

In providing your personal information to the SFO, you authorise the SFO to disseminate information about you to persons and third parties involved in the SFO’s recruitment process. These persons and third parties may include SFO employees, SFO contractors, and agencies and individuals providing assessments, probity, background, and identity check services. We do not use, share, or disclose personal information collected or received through the recruitment process except as set out in this statement, with your consent, or in accordance with the disclosure exceptions set out in the Privacy Act 2020.

The SFO undertakes to collect and store your personal information securely, as defined in the Privacy Act 2020. You retain the right to request a review, amendment, return or destruction of your personal information, subject to relevant grounds of refusal under the Privacy Act 2020. Should employment with the SFO eventuate, your personal information will be securely retained in the SFO.