Client Solutions

Our client cherishes individuals who are high achievers, uphold exceptionally high standards, and possess meticulous attention to detail. If you flourish in an environment that values these attributes, you’ll find yourself perfectly at home here.

As a rapidly growing fintech company marked by dynamism, they provide boundless opportunities for personal growth and development. They are committed to supporting and nurturing you at every juncture. If you’re in search of a workplace that values character and works with your unique skills and capabilities to foster your growth and development, then this is the ideal company for you.

What are they looking for?

A dynamic individual to join their Client Solutions team. In this role, you’ll be the go-to person for answering queries, resolving client issues, and devising innovative tech solutions that make work a joy.

They collaborate with thousands of accountants and corporations across New Zealand and are seeking a unique individual who can strengthen these relationships by being the solution to every question. As a fintech company, you’ll engage with their platform and discuss their tech solutions with clients.

They are constantly refining their product suite, so you may also collaborate with the development team to devise new and innovative software solutions. Empowering their clients to work smarter, you’ll also test these solutions to ensure their efficient deployment.

Key Responsibilities:

• Serving as a warm and helpful point of contact for all inbound inquiries from both existing and prospective clients via phone and email.
• Generating quotes for client orders and queries using Excel, while considering a multitude of factors that may influence these quotes.
• Contributing input, training, support, and connectivity to our Relationships Chapter, and offering transactional support to our business relationship experts as needed.
• Building connections with our clients through various means, such as providing training, attending events, or participating in client visits.

Key Requirements:

• Exceptional communication skills, coupled with the ability to foster connections with people through warmth and positivity, whether in person, over the phone, or via email.
• A highly organised and detail-oriented mindset that thrives on handling a high volume of transactions.
• A readiness to both give and receive honest feedback, reflect on it, and grow as a result, demonstrating high levels of self-awareness and a growth mindset.
• A strong commitment to the broader vision and mission of the company, excellent alignment with our culture and DNA, and a comfortable adaptability to change.
• Robust interpersonal skills, characterised by a friendly demeanor, a natural inclination towards teamwork, and adaptability.
• A desire to fully engage in your role, embracing and contributing to the organization’s culture.

What's on offer?

• Competitive salaries, comprehensive benefits, and attractive bonuses.
• Extensive paid parental leave for all parents, irrespective of whether you’re the primary caregiver. We also offer a child-friendly space for after-school hours, an onsite nanny, flexible return-to-work policies, and a host of other benefits.
• Each team member is equipped with top-notch technical tools, along with complimentary executive coaching, counselling, and an impressive learning and professional development programme.
• A well-stocked pantry brimming with snacks, a fridge filled with beverages, high-quality coffee, and a vintage Spacies arcade machine for a dash of fun.

Seize this opportunity, apply now and create something extraordinary.

Please note:

To apply for this vacancy, you MUST be a New Zealand citizen or resident or have already secured the right to work in New Zealand and, therefore, hold a valid visa.