Business technology support

• Senior Technical Support Specialist
• Permanent opportunity
• Auckland based

We are seeking for a Senior Technical Support Specialist to optimise the IT operations and to drive the overall efficiency and user satisfaction within our clients ‘organisation.



Responsibilities:

• Providing Level 1 Support for issues not allocated to vendors
• Performing IT administration tasks such as onboarding and offboarding users, User Access Management, Laptop administration, IT Asset Management, Office hardware management, and Backup management
• Managing the Technology support inbox and Jira Service Management queue.
• Conducting regular incident and request review sessions for prioritization and oversight

An ideal applicant will have the following skills:

• Minimum 5 years’ experience in a Technical Support role
• Subject matter expertise with Salesforce
• Previous experience in the Telecommunication industry will be an advantage
• Familiarity with cybersecurity practices
• Experience in BI reporting and application management.
• Experience in system maintenance, patching and upgrades on the customer’s servers and applications.

You must be in New Zealand with the legal right to work.


If you have the above skills and experience, and are available, please send your CV and cover letter to



Ref: 127462


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