Call Centre Operator

Horizon Radiology part of the Integral Diagnostics group offers a wide range of diagnostic imaging services including x-rays, ultrasounds, pregnancy scans, including 3D imaging and steroid injections. WHY JOIN HORIZON?

• Competitive pay rates and support to advance
• Innovative medical specialised industry
• Social Events, team spirit, generous uniform allowance
• Supportive, patient focused team, supportive management
• Employee awards and recognition programs
• Work and live in the world's most liveable city!

RESPONSIBILITIES INCLUDE

• Answering telephone calls in a courteous and professional manner.
• Booking appointments for our patients using our state-of-the-art reservation system - Karisma to maximise clinic efficiencies
• Quoting relevant fees to patients
• Informing our patients of procedural requirements prior to their visit
• Working effectively as part of a multi-disciplinary team comprising Receptionists, Radiologists, Radiographers, Sonographers, and administrative staff.

TO BE SUCCESSFUL IN THIS ROLE

• Previous experience working with Karisma (RIS) will be highly regarded however those with experience using other medical reservations packages will be considered
  
  
• Previous experience within a call centre environment desirable.
  
  
• Previous experience in a patient booking environment
  
  
• Knowledge of private health fund, ACC,and third party contracts, business rules and claiming processes
  
  
• Understanding of health fund, contract tables / member eligibility
  
  
• Demonstrated analytical and problem solving skills
  
  
• Strong attention to detail and focus on completing high quality work
  
  
• An ability to work autonomously as well as in a team environment
  
  
• Excellent time management and organisational skills with ability to meet deadlines
  
  
• Effective communication and interpersonal skills

INTERESTED? Interested? We would love to hear from you! Simply visit to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting "Apply". For further questions, please contact our friendly Talent Acquisition Team at or on 0467 944 867.