Change Implementation Specialist

What You'll Be Doing | Mō te Tūranga

Come and join our Experience Operations team based in our Auckland head office. We are looking for a well-seasoned project and change specialist to effectively coordinate, plan, roll out and deliver successful initiatives and divisional projects.

Working across our AA centres and contact centre you will ensure that our tools, communications, systems and procedures are fit for purpose. You will work with our front-line staff to ensure they are supported through any product changes and process improvements by delivering training and process maps so they can deliver exceptional customer experiences to our valued members. This isn't an IT focused role as such, however you will be working closely with our IT stakeholders on solutions to help guide staff through any system changes implemented into the network.

About You | Mōu

You will have strong operational experience having worked in a similar environment and gained solid knowledge in delivering change and project management initiatives. Alongside a collaborative nature and excellent relationship management skills, you'll bring a sense of personal ownership and responsibility.

• Excellent verbal and written communication skills
• Ability to deal with ambiguity and can cope effectively with change
• A drive for results with the ability to exceed goals consistently and successfully
• Ability to manage multiple stakeholders with conflicting expectations
• Can provide positive and corrective feedback to others and confident in taking negative action when necessary
• Knowledgeable in current and future work policies, practices, trends, technology and information

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Hybrid working arrangement
• Discounted insurance

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.