Court Registry Officer

Job Description

Customer Service Extraordinaire Te Haeata/The Opportunity
As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders, including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will be able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.
Your primary responsibilities will include:

• Customer Service - All courts have an onsite customer service area or hub that customers can access for any court-related matter.  You will work to answer customer queries via face-to-face, phone, or email interactions.  Initially this position will be front facing at the Customer Service Desk where we are seeking a Customer Service Extraordinaire to deliver outstanding service. 
• Court Taking – You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers, managing jurors, and general administration of the Court.
• Case Management – This involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

Ō pūkenga/Skills and Experience
You will be able to demonstrate strong customer service skills, quality decision-making, be solutions-focused and have the personal confidence and resilience to adapt to a dynamic work environment.
To be successful, you will need to be:

• Detail-orientated and observant – the court has many different processes, and case information needs to be accurate.
• Self-aware – our participants are unique, and you will be confident working, individually and as a team, across various situations.
• Able to multi-task – some of our processes are repetitive, so you will be able to manage conflicting priorities and move from one task to another quickly.
• Willing to learn – legislation and court processes are always changing, and you can adapt and maintain knowledge capital.

• Resilient – As a Court Registry Officer, you might work on sensitive cases, sometimes at high volume.

Even if your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you! Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
This team strive hard to work together as one to deliver outstanding service, are connected with each other to ensure to have fun yet maintain a high standard to the community we serve.  Must love a good end of day quiz and shared morning tea/kai ! 
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.  He aha ngā painga o tēnei mahi mōu/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 22 days holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career. Utu ā-tau/Salary
The remuneration band for this role is $58,729 to $80,794 – the appointing salary will be based on skills and experience.