Customer Care Team Leader

Horizon Radiology has a Customer Care Team Leader position available, responsible for overseeing the day to day running of the Reception across our administration team. You will ensure the delivery of quality, proactive, customer focused standards of care to our patients and ensure smooth and efficient functioning of the Reception team.

* Competitive above market rates
* Professional development and career opportunities
* EAP and employee recognition programs
* Inclusive and diverse workplace - Everyone Counts
* Discounted health insurance and medical imaging
* Supportive management and strong team environment
* Employee Referral Program




In addition to Reception duties, the Customer Care Team Leader will be responsible for the following tasks:

• Manage the reception team in relation to rostering, timesheets, leave management, training and development support in conjunction with relevant personnel.
  
  
• Liaise with all Technologists regarding any required changes to bookings or services
  
  
• Suggest process improvement and patient flow initiatives
  
  
• Support and Develop the Reception team
  
  
• Contribute to a culture of inclusion and value - Every Team Member Counts
  
  
• Be the Champion for Customer Care.
  
  
• Ensure practice and clerical appearance standards are maintained

ABOUT YOU To succeed in this role, the successful candidate will possess the following skills:

• A proven background in medical administration with a demonstrated working knowledge of medical terminology and administration practices and processes.
  
  
• Desire to develop entry level management skills and experience in leading and coordinating successful teams, including, rostering, training and coordinating workflow.
  
  
• High level communication and interpersonal skills including the ability to successfully communicate and develop rapport with a diverse variety of stakeholders.

• This is an excellent opportunity for someone who is looking to take the next step in their career and commence development of their leadership skills within a diverse and challenging environment.

INTERESTED? Is this opportunity for you? Simply visit to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting "Apply". For further questions, please contact our friendly Talent Acquisition Team at or contact Emily .