Customer Service Representative

About the Company: This company is a pioneer in the formulation, sales and distribution of speciality chemicals and ingredients across eight market sectors. About the Role: As a Customer Service Representative, you will need in-depth understanding of an order process – from entering to completion, helping customers navigate access to a large portfolio of quality products. Responsibilities include:

• Answer customer telephone inquiries, take orders, respond to service needs and complaints.
• Follow up on the status of purchase and sales orders for sales and support staff and monitor distribution of product for customers.
• Maintain customer, supplier and product master files via Masterpack.
• Process sales and inventory transactions (sales orders; pre-costings; stock transfers; credit notes)
• Process shipping documentation.

This role is a Monday – Friday in-office role within a core team of 4, based in Penrose. Benefits also include employment insurance, bonus schemes, $500 health & wellbeing subsidy, quarterly incentives and more. About You: The role is highly administrative, and the right candidate will have a wide breadth of customer service experience and intermediate knowledge of Outlook & Excel to be able to manage emails and enquiries from a variety of stakeholders.
A successful candidate will also have dealt with systems extensively and will be comfortable and excited learning new computer literacies. To be considered, we look for:

• Strong communication skills
• Willingness to learn
• Resilience
• Multi-tasking abilities
• Tech-savviness
• Attention to detail
• Solid organisational skills
• Ability to manage and prioritise deadlines

If this sounds like the next step in your career, apply now! To find out more, please get in touch with Miria Jacobs on for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…