Fertility Medical Receptionist & Administrator

• Full Time
• Application Closes 14 Jun 2024
• Auckland - Auckland
• Office and Administrative Support Worker

About Fertility Associates

Here at Fertility Associates patients receive the latest options from top clinicians committed to providing the very best care through our network of clinics across New Zealand, for both private and publicly-funded treatment.

Throughout our 36 years, we have brought over 28,000 babies into the world with our commitment to delivering quality solutions, strong customer ethos, and excellent patient outcomes. Our team culture encourages collaboration and support, with all team members working towards common goals.

Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi are the starting point for all of our actions as we aspire to provide the best care for patients of all backgrounds, and to be an inclusive and equitable workplace for all.

Why choose Fertility Associates?

A fertility journey is a significant experience for patients, often something they will always remember. Our staff make a difference in the lives of others through caring, kindness and empathy, helping them towards becoming parents. Influencing that patient experience is what makes our jobs rewarding.

If that sound like something you’d like to do, get in touch. Join us! 

We offer 5 weeks annual leave (including a two-week period over Christmas), along with free car parking, a discretionary bonus scheme and an extra day off for your birthday! Importantly, we genuinely care about the wellbeing of our people.

The Role

We are looking for a full-time, 40 hours / week Medical Administrator to work Mondays to Fridays.  This role also includes rotating with others on the team to work on the clinic reception desk.   

Key responsibilities

The role involves general administrative duties, providing support to our doctors with diary management and scheduling, and working in multiple software platforms (MediTex, Salve).  We also take payments, book appointments, and answer patient queries which often includes answering a lot of phone calls!

This is a fast-paced role with many moving parts and requires someone who genuinely enjoys being busy and is detailed oriented.  

Ideal candidate, skills and experience

You enjoy liaising with people at all stakeholder levels and have a mature manner to appropriately respond and assist as needed.  We're also looking for someone:

• with the ability to maintain confidentiality and portrays and overall professional demeanour
• who is quick to learn and open to learning new things; this includes being comfortable with learning new software
• to respond to telephone queries and other requests patiently and efficiently
• who has exceptional attention to detail and an expert at managing conflicting priorities 
• who possess a positive attitude and the resilience needed to work in a front-line support position
• who is able and willing to work with others in a team - comfortable asking for help and offering help to others 
• who can build positive working relationships with others
• ideally, previous experience in a support role in healthcare or with medical terminology

Sound computer skills, a positive, empathetic nature and impressionable frontline personality are essential for this role.

If you’d like to influence the patient experience, where people often become parents, please get in touch.

We will be processing applications as they are received.  

Note we will only consider candidates that have NZ residency or a current valid work visa. Please do not apply for the role if you are unable to fulfil this criteria. 

Due to the fact we treat vulnerable patients who are high risk for COVID-19 (pregnant women and their babies, and people undertaking cancer treatment) we continue to require all our employees have up-to date COVID vaccinations.

We value the breadth of knowledge and experience a diverse workforce brings to our organisation and strive to be an inclusive team where everyone feels welcome and appreciated.  We encourage applicants from all backgrounds, age, sexual orientation, ability, and religion to apply.