General Manager

We’re looking for someone who’s passionate about helping people have the best experience possible; one of your primary characteristics is your willingness to learn and develop; and someone who’s happy to get stuck in and do the hard yards that are needed to ensure everyone leaves our venue happy.

About You:

• Team Leadership – the ability to support, manage and coach your team

• Great presentation with strong communication and people skills at all levels

• A can-do positive attitude with a genuine passion for people and hospitality

• Be available to work a flexible roster including nights and weekends

• Relevant industry qualification is an advantage

• A current General Managers Certificate and/or LCQ is a bonus

• Strong previous experience in managing a busy bar and/or restaurant

• Ability to hit set financial targets and support others to achieve the best outcomes

What's in it for you?

• Supportive leadership that wants to help

• Flexibility within the roster to have a life

• Discounted food & drink at the Good George Hospitality Group venues

• Work for a trusted well recognised brand with a reputation for great quality craft beer and award winning spirits.

• Being part of a business that is passionate about ‘Doing Good’ for our community and charities.

The Nitty Gritty:

Good Neighbour is located at 44 Horsham Downs Road, Hamilton

This is a full-time permanent position with an hourly rate in the range of $32-$36 per hour.

You will be required to work rostered shifts between Mon-Sun inclusive. You will be rostered for a minimum of 40 hours per week. Your hours in any week will not exceed 55 hours per week.

Full Job Description below

JOB TITLE : General Manager

REPORTING TO : Operations Manager

DIRECTLY SUPERVISING : All FOH team, Kitchen and Admin team.

Goals:

Inspire and empower the people you lead to be the best version of themselves, armed and equipped with all the tools and knowledge required to be successful not just in their current role, but the one above it.

Enroll the team to champion the vision and values of Good George.

Maintain the highest standards of professionalism, respect, and courtesy when communicating and dealing with team members.

Duties & Responsibilities:

Adhering to the outlet code of conduct

Conducting oneself in a professional and positive manner

Responsibility for the budget of your outlet including having input into the budget process, operating within the budgeted costs, monitoring and, approving monthly expenses and being up to date with the financial position of the outlet

Deliver KPI and budgets to the appropriate team members on a monthly/quarterly basis and review any areas of concern

Conduct regular meetings with the department managers to monitor their performance and the performance of their respective teams

Oversee the administration area ensuring adequate cover for banking and other essential tasks are performed

Maintain host responsibility and ensure adherence to current liquor licensing laws

Ensure the outlet meets all regulatory compliance requirements including licensing, special licenses, Accord meetings and DIA

Maintain overall responsibility for purchasing whilst ensuring company purchasing procedures are followed and pricing levels are monitored and negotiated where appropriate

Notify the MVM of any potential problems with the team, repairs or maintenance issues or any other issues that might potentially adversely affect the business

Ensure performance reviews of team are conducted on a regular basis

Ensure a high calibre of recruitment and training is achieved

Ensure a good level of team culture is developed and maintained

Act as “The face of the business” representing the outlet where appropriate at a local and community level

Manage any team related disciplinary procedures as per the company protocols

Maintain overall responsibility for all promotions and loyalty programs within the outlet including their planning, scheduling and execution to a high standard

Responsibility for complaint investigation, resolution and appropriate remedial action

Liaise with all external bodies including Police and security

Ensure adherence to all health and safety policies and procedures

Preferred Competencies

Level 4 National Certificate in Hospitality or equivalent qualification or experience

Level 5 National Diploma in Hospitality or equivalent qualification or experience

Demonstrated ability to lead and manage team.

Previous experience in a similar hospitality environment