Guest Services Agent - Sudima Christchurch Airport - Hiring Immediately

We are hiring an experienced Guest Services Agent - Sudima Christchurch Airport to join our vibrant team at HIND Management in Christchurch, Canterbury.
Growing your career as a Full Time Guest Services Agent - Sudima Christchurch Airport is an incredible opportunity to develop excellent skills.
If you are strong in communication, project management and have the right personality for the job, then apply for the position of Guest Services Agent - Sudima Christchurch Airport at HIND Management today!

Who We Are | Ko Wai Matou

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

We are looking for a part-time Guest Services Agent that appreciates the value of teamwork, excellent client service, and attention to detail. We would love to speak with you if you have a strong commitment to customer service, are a collaborative individual who loves the hospitality sector, and want to advance your career.

About The Role | Te mahi

• Minimum 20hour contract guaranteed per week
• Responsible for ensuring a smooth check in and out process
• Ensure a warm and friendly welcome every time a guest enters the hotel
• Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
• Attend ongoing training
• Ensure that guest safety and security is maintained to high levels at all times
• Ensure your personal presentation is consistent with brand standards including correctly presented uniform and name badge
• Communicate professionally and effectively with other hotel departments
• Ensure Health and Safety standards are being met and reported as per policy

Requirements

About you | Ko koe tēnei

• Previous experience in a high volume customer facing role as a Guest service agent, Administrator or Coordinator
• Confident, well motivated, enthusiastic and determined
• Takes pride in work and has exceptional attention to detail
• Ability to prioritise, work to deadlines and remain composed under pressure
• Work to a high standard, accurate and organised
• Approachable and flexible & a team player
• Committed to continuing professional development
• Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest need
• Full NZ Drivers License preferred but not essential
• Current valid right to work in NZ

Benefits

We are all valued | He kura te tangata

• Meals on duty, staff parking and uniform provided
• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.




Nau mai, haere mai, tauti mai!




Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, please contact Nina Corazza - Talent Acquisition Specialist on Show phone number who will be happy to help, between the hours of 8:30am – 5:00pm Monday to Friday.

Our Values


E MANAWANUI ANA MATOU - WE CARE


KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING


KA MAHI TAHI MATOU - WE WORK TOGETHER

Benefits of working as a Guest Services Agent - Sudima Christchurch Airport in Christchurch, Canterbury:

● Company offers great benefits
● Advancement opportunities
● Attractive package