IT Support Specialist

Our client is a  dynamic and innovative company committed to leveraging technology to drive business growth and excellence. As part of their dedicated IT team, you will have the opportunity to work with cutting-edge technologies, solve complex problems, and contribute to our mission of delivering exceptional IT services.

Position Overview: We are seeking a skilled IT Support Specialist with expertise in Red Hat/Linux systems to join the team on a 12-month contract basis. The ideal candidate will possess strong technical proficiency in Red Hat/Linux environments, along with experience in providing support, troubleshooting, and incident management. This role requires a proactive individual who is capable of effectively resolving IT issues and ensuring the seamless operation of our systems.

Key Responsibilities:

• Provide Level 1 and 2 technical support and assistance to end-users, resolving issues related to Red Hat/Linux systems.
• Administer tickets, IT incidents, and integration issues, ensuring timely resolution and escalation when necessary.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Collaborate with internal teams to troubleshoot and resolve database issues, particularly with Oracle databases.
• Utilize Bash scripting to automate tasks and streamline processes.
• Read and understand Python code to troubleshoot database-related issues.
• Operate on-call as needed to address critical incidents and ensure system uptime.
• Maintain documentation and knowledge base for IT support procedures and best practices.

Required Skills and Qualifications:

• Strong proficiency in Red Hat/Linux systems administration.
• Experience administering Oracle databases is highly preferred.
• Proficiency in Bash scripting for task automation and system management.
• Ability to read and understand Python code for database-related tasks.
• Demonstrated experience in providing IT support and troubleshooting in a professional environment.
• Familiarity with incident management processes and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and team members.
• Proactive attitude with a strong commitment to customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to operate on-call and respond to critical incidents outside of regular business hours.

Education and Certifications:

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
• Relevant certifications such as RHCSA, RHCE, or Oracle certifications are a plus.

To find out more, please get in touch with Anita Matthews on for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  At Tribe we have our guiding light to show us the way.  We bring our whole selves to work. We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…