Customer Cargo Logistics

• Full Time
• Application Closes 17 May 2024
• Bay of Plenty - Tauranga
• Customer Service Representative

Port of Tauranga is New Zealand’s largest port and international freight gateway. Our Container Terminal based at Sulphur Point offers a 24-hour, seven-day service for ship planning, ship operations, marshalling, on-board stevedoring and reefer services.

We are seeking a Logistics Administrator to join our highly functional and close-knit team in Customer Cargo Logistics.

This is a full-time position performed across a Monday – Sunday (day shift) roster, with flexibility to work from home and the office. 

The role will undertake day-to-day administrative functions in our busy logistics department with the aim of achieving the highest possible standards of customer service, accuracy, and operational efficiency. This includes:

· Reconciling cargo information;

· Ensuring the upmost accuracy of data within our Terminal Operating System (TOS);

· Applying best practice processes & procedures to ensure regulatory compliance; 

· Handling customer enquiries and requests.

It is a varied and exciting customer-facing role which requires an individual who is self-motivated, diligent and organised. 

To be successful in your application, you will be:

· An excellent communicator;

· Passionate about learning new skills and developing your knowledge of terminal operations;

· Exceptionally organised with the ability to uphold tight deadlines and work under pressure; 

· An innovative problem solver with great attention to detail;

· Focused on delivering excellent customer service by dealing with others in a professional and considerate manner;

· Highly computer literate with an exceptional all-round knowledge of IT systems (including Microsoft Excel);

· Strongly focused on contributing to a safe operating environment and maximising terminal operating efficiency;

· Positive and approachable.

Experience in a port or logistics environment will also be an advantage, but is not essential. 

Legal entitlement to work in New Zealand and a valid COVID-19 vaccination passport is also required.

Port of Tauranga is a drug, alcohol free workplace. The successful applicant will be required to pass a drug and alcohol test and background checks.

Who are we?

As New Zealand’s largest and most efficient cargo gateway, Port of Tauranga is committed to driving national prosperity and providing superior service to our customers. 

We connect New Zealand to the world through the most efficient access to global trade. This means championing innovative supply chain solutions to unlock sustainable economic growth and improve the wellbeing of our community. 

Our people enrich our purpose by:

· Taking pride and doing the right thing

· Listening and working together

· Creating better ways

· Having a “safety always” mind-set

Applications closes Friday 17 May 20234 at 12.00pm