Inspera Support - Casual

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

Job Description

Te Whiwhinga mahi | The opportunity

Assessment Services is fast approaching one of our busiest times of the year with semester one exams just around the corner. We are seeking to employ enthusiastic and results-driven casual staff members to support online exams and provide in class student support.

Applicants must be technically minded and be able to explain technical concepts to students and staff in an exam setting.

You must also have an excellent eye for detail and meticulous in your record keeping.

You need to be available from the 20th of May to the 27th of June. Initially, your hours will be part-time, but from the 29th of May until the 27th of June will be full-time hours (Monday - Friday 8am/9am - 4pm/5pm).

You will need to be confident using online systems and talking through processes to new and existing users. You'll also need great communication skills to manage queries with patience, professionalism and confidence.

Skills you will bring to the role:

• Proven experience in a customer focused role
• Strong communication skills
• Digitally savvy and confident using technology
• Keen to learn in a fast-paced environment with the ability to pick up new information promptly.

Responsibilities include:

• Assisting with setting up exams and assessments in Inspera.
• Providing technical support for professional and academic staff across the University.
• Providing ad hoc user support as needed.
• Tracking exam and assessment set-up in Inspera, stepping in to assist when required.
• Provide subject matter expertise and support.
• Assist with class test, assessment organisation and delivery using Inspera.
• Performing quality checks before exams and assessments go live to students.
• Monitor progress of tests and exams online.

This is a casual role. The hourly rate for this role is $25.50 per hour.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit  Staff Benefits .

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 23/04/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Sarah Puett - for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

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Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to  

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit