Sales Support IC - The Warehouse, Silverdale

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

By putting the customer first, The Warehouse succeeds in being one of the best retailers in New Zealand, and our friendly, helpful Team Members help keep our customers shopping with us.

Job Description

The days and hours of work for this position are:

• Sunday to Thursday - 1pm - 9:30pm

We seek a self-motivated, enthusiastic Sales Support 2IC to assist the Sales Support Manager in leading and developing the team responsible for managing all customer-critical processes at the ‘front of house’. You will also support back-of-house operations, ensuring internal audit requirements are met, and administration tasks are completed daily.

Therefore, this role requires a strong customer focus and a passion for retail, contributing to a positive customer experience.

Key Responsibilities:

• Assisting the Sales Support Manager in leading and coaching the team responsible for managing all customer-critical "Front End" processes, including checkouts, loss prevention, and administration/cashier duties.
• Leading MarketClub acquisition – ensuring customers are being assisted in gaining the best value through our MarketClub deals.
• Collaborating with other departments to ensure efficient and effective store operations.

Qualifications

Ideally, you will have the following:

• Proven retail experience.
• Strong leadership qualities.
• A passion for customer and employee experience.
• Strong written and verbal communication.

Additional Information

What can The Warehouse offer you?

• Team Card: Your team card gives you significant savings at each of our brands, including The Warehouse, Warehouse Stationery and Noel Leeming.
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counselling: Through Benestar, you can access free confidential counselling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!