Senior Delivery and Change Manager

• Full Time
• Application Closes 16 May 2024
• Wellington - Wellington
• IT Project Managers

We’re looking for an experienced senior delivery and change manager to successfully manage a portfolio of business and regulatory change initiatives for the Bank, from concept through to delivery and benefit realisation. These are initiatives that are both complex and cross-functional, with wide ranging impacts across people, process, customer, and technology, and are critical to the Co-operative’s overall strategic plans. This is a unique opportunity to lead the delivery of some of the Banks biggest priorities and make a difference for the future of banking for everyday kiwis.   

A bit about the role

Initially you will lead the successful delivery of the Bank’s compliance and regulatory change initiatives by providing dedicated focus, alignment, and leadership of the work required over the next 2-3 years to enable us to build a stronger, more scalable Co-operative and continue to deliver great outcomes for our customers. 

To do this you will need to build a deep understanding of the Bank’s regulatory, risk, and business operations environment across our people processes, customer experiences, and product distribution channels, as well as the technology solutions and external partnerships that support them. This includes ensuring impacts are assessed thoroughly and related interdependencies across other priority initiatives and change activities are identified and understood, to ensure risks are managed effectively and change outcomes and benefits are achieved. 

These initiatives will involve a wide range of key stakeholders, from senior executives right through to frontline staff and customers, so we are looking for someone who plays both the breadth and depth of delivery and change management and communication equally well.  

You will need to be a strong leader of self, and others, who can lead and influence the delivery of complex work through others, either via cross-functional delivery teams or indirect people management. 

You’ll take pride in high quality work, know your way around a range of delivery and change management methodologies, tools, and approaches, and be confident to take the lead in ensuring you have the things needed to successfully deliver your work.  

To succeed in this role, you’ll also need strong communication and influencing skills and an understanding of how to get the best out of others by building strong relationships founded on trust, connection, and empathy. We’re a small Bank with a big heart and our people are pivotal in the success of achieving our vision to “change banking for good”. 

If this sounds like you, and you have a proven track record of effective delivery and change management that has delivered high quality outcomes across people, processes, and customers, then we’d love to hear from you.  Ideally, you’ll also have experience working in banking or financial services and understand regulatory and risk environments, with an ability to bring a customer first and compliance by design approach to the delivery of change. 

What’s in it for you? 

Not only will you be helping every day Kiwi’s achieve their goals, but you’ll also get to experience the Co-op magic. In your role with us, we can offer you: 

• Development: Support to grow your career and tap into a range of areas across the Bank, guided by a supportive performance framework 
• Leave: Heightened sick leave allowances, long service leave, increased annual leave following tenure achievements 
• Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars 
• Banking benefits and discounted rates 

A bit more about us

The Co-operative Bank is a different kind of bank. We’re here to change banking for good. Since 1928 we’ve been doing right by people, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we’re committed to helping improve the world we work, live and play in. To reflect this, we’re proud to be NZ’s first bank accredited as a Certified B Corporation. To top it off, we’re also the only bank in New Zealand that shares its profits with its customers. 

Applications Close: 16 May 2024