Car Park Customer Service Rep

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be part of a company that is transforming the digital and physical retail space.

Our Purpose is creating extraordinary places, connecting and enriching communities. Our Plan is to create the places more people choose to come, more often for longer. Our Ambition is to grow by becoming essential to people and communities and the businesses that interact with them.

Your opportunity

As a Car Park Attendant at Westfield Newmarket, you will be part of our broader Customer Service Team. You will be proactive, hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment.

The role being offered is a full time position with a Sunday - Thursday roster.

Day to day, you will:

• Deliver the ultimate customer experience within the centre
• Be well presented, confident and self-motivated with exceptional people skills 
• Ensure all enquires are attended to in a professional and timely manner and escalated when required
• Provide a seamless and safe parking experience for all of our customers
• Maintain a high level of presentation throughout the car park
• Proficiency with MS Office based applications
• Partner with internal and external stakeholders to identify and implement opportunities to improve the parking journey
• Maintain car park equipment in a good condition and working order 
• Promptly report all incidents, hazards and risks in an appropriate and timely manner, as well as providing analytic insights using car park data

What will set YOUapart from the rest?

You will be a passionate, dynamic, self-motivated individual who enjoys working in a high performing culture. You will have:

• A valid full drivers’ license 
• Availability to work weekends
• Previous work experience in a customer facing role, ideally within a car parking or retail environment
• An energetic people person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
• An ability to work both independently and as part of a team

(Please note candidates will be required to undertake a pre-employment medical for this position).

What sets USapart from the rest?

• A collaborative no egos culture
• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it
• Benefits including an extra 5 days 'Life Leave' on top of annual leave

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives.

If this sounds like you, apply today and work for a company you'll be proud to represent.