Chat Support Associate - Remote Work

Job Description:

Eli Lilly is seeking a Chat Support Associate to join our remote team in Tauranga, Bay Of Plenty, NZ. This is a full-time entry-level position ideal for individuals with at least 1 year of experience. The ideal candidate will be reliable, motivated, and possess strong planning and analysis skills.

Responsibilities: - Provide timely and accurate responses to customer inquiries via chat support - Assist customers with product information, orders, and troubleshooting - Collaborate with internal teams to resolve customer issues and provide feedback on customer trends - Maintain accurate records of customer interactions and transactions - Continuously learn and adapt to stay ahead in a rapidly changing world - Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates

Requirements: - High school diploma or equivalent - 1+ year of experience in customer service or sales - Strong written communication skills - Proficiency in Microsoft Office or similar software - Ability to multitask and prioritize in a fast-paced environment - Knowledge of CRM systems is a plus

Benefits: - Profit sharing opportunities - Paid overtime - Vision insurance

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join us in our mission to improve lives and make a difference in the world. Apply by the deadline of May 8, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.