Client Relations Officer - Remote Work

Job Description:

WestRock is looking for a dedicated and resourceful Client Relations Officer to join our team in Christchurch, Canterbury, NZ. This is a full-time remote position at the Associate level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Build and maintain strong relationships with clients to ensure their needs are met effectively. 2. Act as the main point of contact for clients, handling inquiries, issues, and escalations in a timely and professional manner. 3. Prepare and present reports on client satisfaction and key performance indicators. 4. Work closely with internal teams to ensure seamless delivery of services to clients. 5. Conduct regular client meetings to review progress, address concerns, and identify potential opportunities for growth. 6. Stay up to date on industry trends and competitors to provide valuable insights to clients. 7. Collaborate with sales and marketing teams to develop strategies for client retention and expansion.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in client relations or a similar role. 3. Resourceful and independent, with the ability to work effectively in a remote setting. 4. Strong critical thinking skills and attention to detail. 5. Excellent communication and interpersonal skills. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to multitask and prioritize tasks effectively.

Personality traits: Resourceful, independent Soft skills: Critical thinking, attention to detail

Benefits: 1. Travel opportunities to meet clients in person. 2. Paid overtime for any extra hours worked. 3. Medical coverage for you and your family.

Working Environment: At WestRock, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where every employee can thrive and contribute to our success.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: WestRock is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.