Client Support Manager - Remote Work

Job Description:

We are looking for a Client Support Manager to join our team at Biomatters. This is a remote work position based in Christchurch, Canterbury, NZ. As a Client Support Manager, you will be responsible for providing exceptional support to our clients, ensuring their needs are met effectively and efficiently. This is a full-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: - Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution - Develop and maintain strong relationships with clients, understanding their needs and providing solutions that meet or exceed expectations - Collaborate with internal teams to address client needs and ensure a seamless experience - Manage a team of support specialists, providing guidance, training, and mentorship - Analyze support data and metrics to identify trends and opportunities for improvement - Continuously improve processes and procedures to enhance the client support experience - Stay up-to-date on product knowledge and industry trends to better serve our clients

Requirements: - 6+ years of experience in a client support role - Resilient and confident personality traits - Strong problem-solving skills and the ability to think creatively to address client needs - Excellent communication and persuasion skills - Ability to work independently and as part of a team - Proficiency in customer relationship management software and Microsoft Office Suite - Bachelor's degree in a related field is preferred

Benefits: - Training & professional development opportunities - Paid overtime for work beyond regular hours - Company-provided equipment for remote work

Working Environment: At Biomatters, we prioritize understanding and empathy in all client interactions. We believe in fostering a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: Interested candidates should apply by May 24, 2024.

Equal Opportunity Statement: Biomatters is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all individuals can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.