Conference & Events Sales Executive

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for a Lead Ambassador for Sofitel Auckland Viaduct Harbour as Permanent Full Time  Conference & Events Sales Executive. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Reporting directly to the Director of Sales & Marketing

Job Description

Our Ambassador will be:

• To promote and sell all areas of Sofitel Auckland Viaduct Harbour, with a large focus on Event Management & Event Operations. To ensure all business opportunities are maximized, striving to exceed hotel revenue targets, as well as ensuring events are delivered to a high level of service and guest satisfaction. Maintaining internal and external relationships with stakeholders
• Maintains Health and safety standards in the hotel including the safe operation of Ambassadors, contractors and volunteers.
• A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
• Working alongside a team of experienced leaders to ensure the Hotel runs smoothly
• Effectively receive and manage client enquiries. Focusing on small to medium events / groups
• Preparing customized proposals for each client, ensuring that all pricing and yield strategies are adhered to while being precise and prepared within the expected guidelines.
• Completing the sales process to the highest standard. The process includes initial enquiry, site familiarizations, personalized proposals, negotiating and conversion, and client follow up.
• On securing of business, ensure an event and client brief / Banquet Event Order (BEO) prepared to commence event arrangements.
• Manage the Banquet Event Orders, and preparation / distribution where necessary.
• Ensuring all departments are aware of event activities and movements.
• Entertaining guests, clients and potential clients inside & sometimes outside of normal business hours as required
• Attend C&E networking events, C&E industry specific Trade Shows, and other events as required
• Host C&E business site inspections and famils as the business levels dictate.
• Promoting active selling of all areas of the business.
• Prepare and execute creative sales strategies and activity plan to drive sales.

Qualifications

• Experience in a leadership role within a Hotel and collaborating with business stakeholders is a bonus
• Minimum 1 years’ experience in a similar role or Food & Beverage, preferably including 5 star experience
• An excellent understanding of C&E sales and corporate sales / account management
• An understanding of luxury guest expectations and desire to meet these expectations.
• Good understanding of Microsoft Office applications - Outlook, Word, Excel, Adobe
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills, English essential
• Ability to work under pressure and maintain a positive orientation
• Hours worked according to the demands of the business and as per employment agreement.

Additional Information

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - 10 weeks
• Access to our Employee Assistance Program