Contact Center Assistant - Remote Work

As a Contact Center Assistant at Cognizant Technology Solutions, you will be responsible for providing exceptional customer service and support to clients through various communication channels. This is a remote work position based in Napier, Hawke's Bay, NZ, with the opportunity to work from the comfort of your own home.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Manage and maintain customer records and data accurately. 4. Collaborate with team members to ensure a seamless customer experience. 5. Follow company guidelines and procedures to provide consistent service to all customers. 6. Meet and exceed performance goals and metrics set by the company. 7. Provide feedback and suggestions for process improvement to enhance customer satisfaction. 8. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both verbal and written. 3. Ability to work independently and as part of a team. 4. Proficiency in computer applications and customer service software. 5. Excellent organizational and time management skills. 6. Hardworking and confident personality traits. 7. Emotional intelligence and project management skills. 8. Willingness to learn and adapt to new technologies and processes.

Benefits: 1. Profit sharing opportunities. 2. Paid sick leave. 3. Company-provided equipment for remote work. 4. Opportunity for professional growth and development within the company.

Working environment: At Cognizant Technology Solutions, we empower employees to take ownership of their roles and make impactful decisions. We believe in fostering a collaborative and inclusive work environment where every team member's contributions are valued.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.