Contact Center Assistant - Remote Work

Job Description:

Anthem is seeking a passionate and dedicated Contact Center Assistant to join our team in a remote work position based in Nelson, NZ. As an Entry Level role, you will have the opportunity to gain valuable experience in the healthcare industry and develop essential skills needed for a successful career in customer service.

Responsibilities: - Respond to customer inquiries and provide information about Anthem's products and services - Assist with managing incoming calls and emails from customers and healthcare providers - Update and maintain customer information in the company database - Collaborate with team members to ensure a high level of customer satisfaction - Follow up with customers to resolve any issues or concerns in a timely manner - Assist with scheduling appointments and coordinating services for customers

Requirements: - 1 year of experience in a customer service or contact center role - Strong communication skills and ability to empathize with customers - Ability to work independently and prioritize tasks effectively - Proficiency in using Microsoft Office and other relevant software applications - Cooperate effectively with team members to achieve common goals - Excellent planning and organization skills to manage workload efficiently

Benefits: - Parental leave for new parents - Vision insurance to support eye health - Travel and spending expenses reimbursement for work-related activities

Working Environment: At Anthem, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Anthem is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.