Customer Care Manager - Remote Work

Job Description: We are looking for a motivated and hardworking Customer Care Manager to join our team at StretchSense. This position will be remote, allowing you to work from the comfort of your own home. As a mid-to-senior level professional with at least 8 years of experience in customer care management, you will be responsible for overseeing our customer service team and ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner.

Responsibilities: - Develop and implement customer care strategies to improve overall customer satisfaction - Lead and motivate the customer service team to provide exceptional service to our customers - Monitor customer feedback and implement necessary changes to improve customer experience - Handle escalated customer complaints and ensure prompt resolution - Analyze customer data and trends to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct training sessions for customer service representatives to enhance their skills and knowledge - Maintain accurate records of customer interactions and transactions

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer care management - Excellent communication and interpersonal skills - Strong leadership abilities - Teamwork and critical thinking skills - Ability to work independently and remotely - Proficiency in CRM software - Excellent problem-solving skills

Benefits: - Joining Bonus - Travel opportunities - Remote work flexibility

Working Environment: At StretchSense, we prioritize quality in all aspects of our work, products, and services. We strive to create a collaborative and supportive work environment where all employees can thrive and succeed.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: StretchSense is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status under applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.