Customer Consultant - Urgent Role

We are hiring a driven Customer Consultant to join our dynamic team at Meridian Energy in Christchurch, Canterbury.
Growing your career as a Full Time Customer Consultant is a great opportunity to develop exceptional skills.
If you are strong in planning, adaptability and have the right experience for the job, then apply for the position of Customer Consultant at Meridian Energy today!

Meridian is the largest producer of renewable electricity in Aotearoa, and we strive to deliver clean energy for a fairer and healthier world. We only generate electricity from 100% renewable resources – wind, water and sun, because we believe that’s the best way forward for our planet and our communities. And we’re doing what we can to help Aotearoa reduce their carbon emissions and supporting others in our communities to do the same.

Powershop started out by offering something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. We're on a mission to offer the best-in-class digital experience for our customers and continue to give our customers the tools and information that they need to be in control.

This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop. While we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!!

Together, Meridian and Powershop retail electricity to more than 365,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo!

Job Description

What you’ll be doing

Due to internal movements and growth, we are looking for new and enthusiastic team members to join our award-winning call centre in Christchurch, to help our Powershop and Meridian New Zealand customers! In this fast-paced environment, you will handle a variety of customer interactions across various channels including inbound/outbound calls, email and chat.

What you’ll bring

You will be tech savvy, love being busy and juggling a wide range of tasks, while going the extra mile for our customers is always your priority. There isn’t much that phases you - you can stay calm and focused while dealing with a range of challenging and complex queries.

We need resilient superstars who can learn and adapt quickly as we continue our evolution.

Why join us?

We’re a great place to work with plenty of opportunities and career development for those that want it. We value and live by three ‘How to Be’s’: ‘be gutsy’, working together by ‘being in the waka’ and doing the right thing by ‘being a good human’.

We embrace diversity and inclusion and ensure that everyone feels like they belong, are welcomed, feel valued, and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be, so we make sure that there’s room for everyone to be exactly who they are. We believe that fun is good for you, and we make sure that our office vibe reflects that. We support each other and celebrate our successes.

Sustainability sits firmly in our DNA – both socially and environmentally – and we’re doing what we can to help Aotearoa reduce their carbon emissions and we’re helping support others in our generation communities to do the same.

What we can offer you!

We value work/life balance, so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer:

• an attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships
• enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days’ additional leave
• life, trauma and income protection insurance (which we hope you won’t need!)
• enhanced KiwiSaver contributions
• access to the Meridian employee share scheme
• excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• award winning wellbeing programme that provides support whenever and wherever you need it
• employee discounts off your power with Meridian or Powershop, every bit counts
• a one-off $400 payment to support your work from home set-up (if needed)
• an opportunity to enjoy YOU time by not working weekends and public holidays (excluding Canterbury Anniversary)

Important stuff to know – Our contact centre operates between 8.00am and 6.00pm Monday to Friday. This role is suited to candidates looking for a fulltime position and able to work on a rotational roster within those business hours (i.e., no set shifts).

You may have the ability to work from home a couple of days a week, following your initial training period.

You’ll be required to complete standard contact centre relevant online testing, which can be done from home.

All standard pre-employment checks will also be applicable.

All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why!

Additional Information

If you have any questions, or would like the full position description, please email View email address on jobs.smartrecruiters.com and one of our team will get back to you. We're committed to becoming more accessible and providing support if needed, so please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers ). We’re more than happy to help.

Advertising closes at 5pm Tuesday, 7 March 2023 (please note this is subject to change).

Benefits of working as a Customer Consultant in Christchurch, Canterbury:

● Company offers great benefits
● Advancement opportunities
● Attractive package

● Remote Work opportunity