Customer Service Associate - Remote Work

WellCare Health Plans is seeking a dedicated and resourceful Customer Service Associate to join our team in Christchurch, Canterbury, NZ. This is a full-time remote work position at the Associate level, ideal for individuals with at least 4 years of experience in customer service roles.

As a Customer Service Associate, your primary responsibility will be to ensure customer satisfaction by providing exceptional service and support. You will handle inquiries and resolve issues through various communication channels, including phone calls, emails, and live chat. Additionally, you will be expected to upsell and cross-sell products and services to customers, as well as assist with order processing and billing inquiries.

Key responsibilities: - Effectively communicate with customers to address their needs and concerns - Provide accurate information about products and services - Resolve customer complaints in a professional and efficient manner - Upsell and cross-sell products and services to increase revenue - Process customer orders and handle billing inquiries - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed established customer service goals and targets

Requirements: - Proven experience in customer service roles, with a minimum of 4 years of relevant experience - Excellent communication and interpersonal skills - Strong negotiation and presentation skills - Ability to work independently and as part of a team - Proficient computer skills and familiarity with CRM software - Resourceful and confident personality traits - Equal opportunity statement: WellCare Health Plans is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In return for your hard work and dedication, WellCare Health Plans offers a competitive salary, training and professional development opportunities, employee discounts, and paid overtime. We strive to nurture an entrepreneurial atmosphere, even within an established organization, where employees are empowered to take initiative and drive results.

If you are a skilled Customer Service Associate looking for a rewarding remote work opportunity with a reputable company, we encourage you to apply by the deadline of June 27, 2024. Join our team and help us deliver exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.