Customer Service Representative

What You'll Be Doing | Mō te Tūranga

As a part of our 2023 CRM Contact Centre award-winning team you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

• Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
• Identify the caller's needs and proactively find a solution for them
• Refer and promote products and services that meet the customer's needs

About You | Mōu

• A people person with proven customer service experience who is passionate about helping customers
• Has the ability to remain calm and de-escalate situations when required
• Excellent communication, listening, and reasoning skills
• Strong organisational and computer skills.

What We Offer | Ngā āhuatanga kei a mātou

• An extra day of leave to celebrate your birthday!
• Ongoing support from your team and leaders who have been in your shoes previously
• Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun
• Monthly massages in the office to help you relax
• Annual salary reviews and KiwiSaver employer contributions

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

To get you started we provide full-time paid training; this involves class room learning, working alongside our friendly team, and getting outside to see what it takes to keep New Zealand moving.

Applications close on 19th April 2024 for a start on the 27th of May.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.