Customer Service Representative

Our purpose

Datacom Connect brings together in-depth business knowledge and innovation to design rapidly deployable smart solutions to enable the ‘connected customer’. With three focus areas; Customer Experience Operations, Customer Experience Platforms and Customer Experience Automation, we take care of a bunch of companies and services to ensure the most effective and efficient customer experience.



The Nitty Gritty

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.48 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds . We are local at heart, yet world-class in capability.

About the Role

We are looking for a friendly, professional team player who is passionate about delivering an exceptional level of customer service. Your effective communication skills will be key to success in this role. We handle nearly 100,000 enquiries from customers every year and are here 365 days per year helping Kiwi’s and visitors from all over the world experience one of New Zealand’s most iconic journeys. Hours of operation 8.00am - 6.00pm 7 days a week, so weekend work at times will be required.

What you’ll do

• Helping customers to address their needs or answer their queries over the phone
• Searching for solution-based outcomes that ensure customers feel valued
• Building lasting relationships with customers and colleagues based on trust and reliability
• Consistently striving to provide outstanding customer service
• Adhere to all company service standards
  
  

What you’ll bring

• A desire to always provide exceptional customer service
• Be a great team player
• Dedication to meeting both customer and client expectations
• Positive and professional attitude
• Proficiency with computers and strong typing skills
• Attention to detail
• Strong time management and decision-making skills
  

If this sounds like the opportunity you’re after, apply now!