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We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone.
You'll be the first point of contact primarily for our social housing clients and provide inbound and outbound phone-based support to a range of people with various backgrounds, ages and situations. You will manage social housing applications as well as grant financial support providing them with assistance, tools, and support to access our services.
It's important that we have the right CSRs who understand that the calls we receive can be difficult. You'll be working with callers who are asking for help with basic needs - and sometimes there may be situations where we cannot grant requests. However, our aim is to ensure that every client feels, respected, listened to and understood and we will work with them to find alternative solutions.
Our training approach will enhance your existing skills to confidently problem solve caller’s needs. What you do will make a difference in our communities.
Hear from some of our CSR's:
Y ou'll be rostered for 37 hours and 55 minutes per week over 5 days between the following:
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
As events happen across NZ like weather events, we have a key role in the national response to our communities. We do expect flexibility to pitch in when needed, so you'll need to be able to adapt to new circumstances as they arise.
Application close: Wednesday 24th April 2024
Please upload your current CV and Cover Letter. As part of the application form you'll be prompted to answer two application questions below:
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate
If you are short-listed, the recruitment process includes a video assessment . If you are successfully shortlisted from the video, you'll be invited to attend a face-to-face interview, starting from 10 October. Candidates must also be able to provide two work references (your current and previous employer).
Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Toni Martin
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