Customer Service Specialist

Customer Service Specialist

About the company

Rose Optometry is an independent practice which has been operating for 53 years and is a recognised leader in the optical industry.  At the forefront of advancements offering the latest in visual correction and eye care, this role offers a unique environment that is so much more than your conventional Optometry practice. With people at the heart of what they do every day, this is a chance to be a part of a passionate team that enjoys innovating, learning and embracing challenges.

About the role
This role plays an integral part in the smooth operation of the practice, providing support to the clinical team it demands exceptional customer service ensuring customers receive timely, efficient and friendly service. Scheduling appointments and managing a busy flow of customers in practice and over the phone it requires excellent organisational skills with a positive attitude.

A typical day

• Scheduling patient appointments
• Answering phone calls & emails
• Processing customer purchases
• Assisting in optical pre & post testing
• Supporting clinical assistants
• Responding to customer queries
• Providing exceptional customer interactions

About you

To be successful in this role you will have a customer centric focus with excellent communication skills. You thrive in a busy environment with a professional approach and a meticulous attention to detail and process. A team player with a can-do attitude, you demonstrate initiative and remain calm under pressure.

Additionally, you will possess the following:

• An ability to liaise with a diverse range of customers
• Competent skillset in Microsoft Office applications
• Strong communication skills, both verbal and written
• Good organisational and time management skills
• A positive attitude with a willingness to learn and drive to succeed in the role

If you would like to be part of a close knit team and can bring a skillset that will contribute to the growth of this company, we would love to hear from you.