Customer Success and Account Manager

Hi, we are Storyteq! 👋🏼

Storyteq Creative Automation helps marketing and creative teams to scale their creative production and content distribution. Through our platform our clients can streamline campaign workflows, automate their creative production through templates & AI and activate engaging campaigns that go-to-market faster.

We are a well established global company with a dedicated, tight-knit APAC team that is on an exciting growth trajectory.

About the job

As our Customer Success and Account Manager, you'll play a vital role in ensuring our APAC clients receive maximum value from our software. You'll provide exceptional client service support, managing day-to-day servicing, production, technical support, training, and account management requirements. 

You'll be part of a close-knit, supportive team environment and receive all the support and training you need to excel. And once you have proven yourself in your core role, you can grab all the additional responsibilities and growth opportunities you can handle. This is not a job where you'll be ‘stuck in a box’. If you're good enough to run the company one day, then probably you will.

You'll be based in the heart of Takapuna with great food and shopping nearby, plus a beautiful beach for a morning or lunchtime dip! Enjoy a hybrid working model allowing two working days at home if that is your preference. A four day week would be considered for the right candidate.

Our ideal candidate

You'll have at least 2-3 years experience working in technical account management, digital marketing or in customer success or support for a SAAS or technology company. You'll love marketing and have a natural feel for it. You will pick up new tech quickly, and love the learning process. You will be a confident and fluent communicator (English) capable of presenting and working with enterprise level clients. You will have the mindset and attention to detail to manage client projects and grow in this area. You'll be a natural problem solver. You'll be highly motivated to stamp your mark on this role and make it your own.

Requirements

Essential Skills

• Excellent verbal and written communication skills.
• Previous exceptional client/stakeholder relationships.
• Previous experience in marketing and technology.
• Intermediate or above experience with the Microsoft Office suite, especially Word, Excel, and PowerPoint.
• Qualifications in marketing, advertising, technology, strategic management, communications, or customer service.
• Natural multi-tasking abilities and ability to juggle client demands based on priorities.
• Tech-savvy and learn how software works quickly.

Essential Attributes

• Willing to go above and beyond to deliver outstanding customer service and results.
• Remains calm under pressure.
• Driven to exceed client expectations.
• Solutions-focused and a problem solver.
• Outstanding attention to detail.
• Take initiative.
• An appreciation of global time zones and an understanding that this can require work outside of normal working hours.
• Ability to work autonomously or collaborate as a team.

Other attributes include:

• You have a strong interest in marketing.
• You're driven to exceed client expectations.
• You have excellent verbal and written communication skills.
• You have outstanding attention to detail.

Benefits

• Salary indication of $65-75k depending on experience.
• Four weeks of annual leave
• Hybrid working model - happy to discuss 4 days per week, or flexible working as an option.
• Excellent tools: High-end laptop and monitor, and everything in between
• Mental health and wellbeing support: Access to OpenUp

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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