Customer Support Associate - Remote Work

Job Description:

Citigroup is seeking a Customer Support Associate to join our team in Auckland, NZ. This is a full-time remote position at the Associate level, requiring at least 4 years of experience in customer support or a related field. As a Customer Support Associate, you will be responsible for providing exceptional customer service to clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, or chat in a timely and efficient manner - Resolving customer issues and complaints with a focus on customer satisfaction - Collaborating with other team members to ensure seamless customer service delivery - Documenting customer interactions and updating customer records accurately - Identifying and escalating priority issues to the appropriate department - Keeping up to date with product knowledge to provide accurate information to customers - Participating in training sessions to improve customer service skills - Assisting with special projects as assigned by the supervisor

Requirements: - Bachelor's degree in a related field or equivalent work experience - Excellent communication skills, both written and verbal - Ability to multi-task and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Project management experience is a plus - Energetic and adaptable personality traits - Proficient in Microsoft Office suite and CRM software - Must be able to work independently and as part of a team - Willingness to work remotely and maintain a flexible schedule - Must have a reliable internet connection and a quiet workspace

Benefits: - Profit sharing opportunities - Free accommodation during work-related travel - Paid sick leave and personal days - Opportunities for career growth and development

Working Environment: At Citigroup, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing the best customer service possible while fostering a collaborative and inclusive work environment.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Citigroup is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.