Customer Support Associate - Remote Work

Job Description:

FirstEnergy is seeking a motivated and hardworking individual to join our team as a Customer Support Associate for remote work in Nelson, NZ. As an Associate Level professional with at least 3 years of experience in customer support, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Process customer orders, returns, and exchanges accurately. 4. Collaborate with cross-functional teams to address customer concerns and improve overall customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Identify and recommend process improvements to enhance customer satisfaction. 7. Stay updated on product knowledge and industry trends to better assist customers. 8. Meet or exceed performance metrics related to customer satisfaction and resolution time.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Proven experience in customer support roles, preferably in a remote work environment. 3. Strong communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in using customer support software and tools. 6. Excellent problem-solving and organizational skills. 7. Demonstrated innovation and project management skills. 8. Ability to adapt to changing priorities and handle high-pressure situations effectively. 9. Must be self-motivated and proactive in addressing customer needs.

Benefits: 1. Parental leave for both primary and secondary caregivers. 2. Company-provided transportation for work-related travel. 3. Joining bonus for new hires. 4. Opportunities for professional growth and development. 5. Competitive salary and benefits package.

Working Environment: At FirstEnergy, we value building strong connections and treating colleagues like an extended family. Our remote work setup encourages collaboration and teamwork, even from different locations. We foster a supportive and inclusive work environment where everyone's contributions are recognized and appreciated.

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 24, 2024

Join us at FirstEnergy and be part of a dynamic team that is dedicated to providing top-notch customer support while fostering a positive and collaborative work environment. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.