Customer Support Associate - Remote Work

Job Description:

We are looking for a passionate and reliable Customer Support Associate to join our team at Dollar General. This is a remote work position based in Dunedin, Otago, NZ. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, purchases, and account-related issues. 3. Troubleshoot and resolve customer issues efficiently and effectively. 4. Keep accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure customer satisfaction. 6. Provide feedback to management on customer concerns and trends.

Requirements: 1. Minimum of 4 years of experience in customer support or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and the ability to adapt to change. 4. Must be self-motivated and able to work independently. 5. Proficient in using customer support software and tools. 6. High school diploma or equivalent.

Personality traits: Passionate, reliable Soft skills: Problem-solving, adaptability

Benefits: 1. Retirement plan 2. Travel & spending expenses 3. Company transportation

Working environment: Our working environment is flexible and adapts to change with speed and efficiency. We value teamwork, creativity, and collaboration.

Equal Opportunity Statement: Dollar General is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.