Customer Support Manager - Remote Work

Discover Financial Services is currently seeking a Customer Support Manager to join our team on a full-time basis. This position will be remote, allowing you to work from the comfort of your own home in Napier, Hawke's Bay, NZ. The ideal candidate should have at least 8 years of experience in customer support roles, with a mid-to-senior level of seniority.

As a Customer Support Manager, you will be responsible for overseeing a team of customer support representatives, ensuring that they provide exceptional service to our customers. Your main duties will include managing and coaching the support team, handling escalated customer issues, monitoring performance metrics, and implementing strategies to improve customer satisfaction.

The successful candidate will possess the following personality traits: confidence and resilience. Additionally, soft skills such as cooperation and decision-making will be essential for this role.

In terms of benefits, Discover Financial Services offers training and professional development opportunities, vision insurance, and visa sponsorship for eligible employees. Our working environment is one that strives for a harmonious workplace where collaboration and respect prevail.

The deadline to apply for this position is July 1, 2024. We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

If you have a passion for customer service and experience managing a team in a fast-paced environment, we encourage you to apply for the Customer Support Manager position at Discover Financial Services. Join us in delivering top-notch support to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.