Hozpitality - Relief Night Manager

Hotel Name Company Description Novotel & Ibis Auckland Ellerslie combines the best of both worlds, close to the city but just far enough out that you are removed from the bustle of the CBD. Our location in Ellerslie means that we're close to Cornwall Park, Ascot Business Park & Hospital and Ellerslie Racecourse combined with easy access to the motorway, no matter what direction you are heading makes us desirable place to be. Our bustling property hosts a variety of guests to our food & beverage outlets including multiple conference spaces. Combined with our 247 contemporary guest rooms, we want to offer our guests an unforgettable experience. Job Description This is a dual role where two shifts will be as Relief Night Manager while the other two shifts will be as Night Auditor, supporting the Night Manager. Both roles main objective is to ensure the smooth and efficient running of the Hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property. Tasks Include:

• Undertake the daily reconciliation of the Hotel's trading, completing audits, reconciling accounts to ensure accuracy
• Generate reports for management, offering valuable insights in to daily hotel operations
• Carrying out reception duties, leading by example and providing four star service
• Ensuring effective communication and hand-over regarding policies, rates and general hotel information

Qualifications

• Experience working in a hotel environment preferred
• Projects professional image at all times through personal presentation / interpersonal skills
• Knowledge of hotel management systems a bonus
• Maintains awareness of industry trends in service, product and presentation
• Initiates contact and establishes rapport easily
• Willing to take ownership and have initiative to carry out different tasks required.
• Manager Certificate preferred or ability to get one

Additional Information Benefits:

• Join one of Accor New Zealand's flagship properties
• Team discount across Accor's 5,000+ hotels and partnering businesses
• Training and development with global career opportunities
• Ability to make a difference through our Corporate Social Responsibility activities

Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.