Pacific Contact Centre

Job Description

Pacific Contact Centre Representative

·       Positive, friendly and fun – join The Fono family.

·       Develop your career and make a difference in Pacific wellbeing.

·       Based at the Regional Centre – Mt Wellington.

About the roles:
Here’s a terrific career development opportunity for individuals wanting to play a vital role as a member of the Fale Talanoa contact centre at our Regional Office in Carbine Rd Mt Wellington. We will consider both fully trained applicants (with senior contact centre experience – coaching/ training new staff/ team members) and those starting afresh.  What you do need is enthusiasm for customer service, a willingness to contribute to team spirit. Develop your career and make a difference in Pacific wellbeing.

This particular role supports The Fono’s 4 Medical Practices, 3 Dental Practices, Mental Health Clinical Specialists, Public Health Services, Family Start, Whanau Ora, Oceania Career Academy and a wide range of social services, all lifting the economic standing and wellbeing of people right across Auckland.

About you:
If you are looking for an opportunity to make your mark in an innovative contact centre excelling in good patient service with the leading Pasifika primary health organisation and have the right blend of enthusiasm and willingness to learn this could be your ideal role. 

• Experienced in reception or contact centre.
• Exceptional customer service skills.
• Experience as a senior customer service agent (is advantageous).
• Wants to work in a team who know how to have fun.
• Flexible and versatile.
• Enjoy working within the Pasifika community and its people (a Pacific language capability may be an advantage).
• Looking to grow within an organisation making a real difference.

About us:
A message from The Fono’s CEO - Tevita Funaki

Because you’re thinking about a career with The Fono Trust let me tell you why that could be a great idea.  When you become part of The Fono family you are sharing over 30 years of heritage as the Pacific organisation proven to have the power to generate substantial improvements for Pacific peoples in health and wellbeing right across Auckland.

As an employee you become an important part of FonoCare – our unique Integrated Model of Care.  It is The Fono’s lifeforce and guides us all in our commitment to equity in outcomes.  What our Integrated Model of Care can achieve inspires us every day when we connect with the communities and families we serve. Seeing how The Fono has grown through innovative thinking that doesn’t accept it can’t be done - It can, and we’ve proved it time and time again.  Taking personal inspiration from the past and what our people at The Fono are achieving every day through our services.

FonoCare - The Fono Integrated model of Care is an expanding range of high-quality primary health, mental health, dental services, public health, health support, whanau ora, social services -- including the Feleoko family support/food bank to Pasifika and all who need our care.  The Fono also has the Oceania Career Academy as a service providing, as a NZQA Category One tertiary institution, highly successful training, and transitions to employment. 

We lead the way in developing partnerships with the community and other providers.  The term "fono" in our name is particularly suitable for our identity as its meaning reflects meetings between people.  And that’s what we offer the people we serve and the people who join The Fono family as employees or contractors.  With links into all areas of Pasifika community life we have a unique ability to make our high quality, affordable health, and social services conveniently available across our vibrant and multicultural city from eight locations and through outreach services. For more on The Fono see www.thefono.org

Organisation

The Fono

Job Summary

Here’s a terrific career development opportunity for individuals wanting to play a vital role as a member of the Fale Talanoa contact centre at our Regional Office in Carbine Rd Mt Wellington.

Salary

$47,000 - $52,000

How to apply

For an application form, job description or further details respond to this advertisement via Do Good Jobs to

Sector

Not for Profit

Cause (Sustainable Development Goals)

Good Health and Wellbeing

Job Description (PDF)