Remote Account Support Specialist

Job Description: We are looking for a Remote Account Support Specialist to join our team at EMC in Dunedin, Otago, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. This full-time position offers the opportunity to work remotely and requires a hardworking and resourceful individual with excellent persuasion and adaptability skills.

Responsibilities: - Provide account support to clients through email, phone, and chat - Assist clients with troubleshooting technical issues and provide solutions - Collaborate with the sales team to ensure client satisfaction and retention - Monitor client accounts and address any concerns or questions promptly - Maintain accurate records of client interactions and transactions - Recommend improvements to the account support process based on client feedback - Stay up to date on product updates and industry trends to better assist clients

Requirements: - Bachelor's degree in a related field or equivalent work experience - 2+ years of experience in account support or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - Experience working remotely is a plus

Benefits: - Dental insurance - Company-provided equipment - Free accommodation for remote work

Working Environment: At EMC, we strive to cultivate a sense of ownership and responsibility at every level. We encourage collaboration, creativity, and continuous learning to drive success and innovation. Our team is dedicated to providing top-notch support to our clients while maintaining a positive and inclusive work environment.

Equal Opportunity Statement: EMC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified candidates are encouraged to apply by the deadline of June 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.