Call Center Manager

Job Description:

As a Call Center Manager at Spalk, you will be responsible for overseeing the daily operations of our call center in Christchurch, Canterbury, NZ. You will lead a team of customer service representatives and ensure that they provide the highest level of service to our customers. Your main goal will be to optimize customer satisfaction and maximize efficiency in the call center.

Responsibilities: - Manage and supervise a team of customer service representatives - Monitor and evaluate call center performance metrics - Develop and implement strategies to improve customer service processes - Train and coach team members to enhance their performance - Handle escalated customer complaints and issues - Collaborate with other departments to ensure seamless communication and resolution of customer concerns - Create and implement policies and procedures to streamline operations - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 5 years of experience in a call center environment - Hardworking and independent - Strong planning and negotiation skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proven leadership experience - Bachelor's degree preferred but not required

Benefits: - Paid overtime - Medical coverage - Company equipment provided - Opportunities for professional growth and development

Working Environment: At Spalk, we thrive in a dynamic and inclusive culture that values innovation and adaptability. We encourage our employees to embrace change and respond resiliently to challenges.

Equal Opportunity Statement: Spalk is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-22

Join us at Spalk and be a part of a team that is dedicated to providing exceptional customer service and driving positive change in the call center industry. Apply now to take the next step in your career as a Call Center Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.