Remote Call Center Manager

Job Description:

Ashland is seeking a dynamic and experienced Remote Call Center Manager to join our team in Nelson, NZ. As a Mid-to-Senior Level professional with at least 7 years of experience in call center management, the successful candidate will be responsible for leading a team of remote call center representatives to ensure exceptional customer service and operational excellence.

Responsibilities: 1. Lead and motivate a team of remote call center representatives to meet and exceed performance targets. 2. Develop and implement strategies to improve call center operations efficiency and effectiveness. 3. Monitor and analyze call center metrics to identify areas for improvement and implement solutions. 4. Conduct regular performance reviews and provide coaching and feedback to team members. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Handle escalated customer inquiries and complaints in a professional and timely manner. 7. Ensure compliance with company policies and industry regulations. 8. Participate in recruitment and training of new call center team members. 9. Manage call center technology and tools to optimize performance and productivity. 10. Contribute to the development and implementation of call center best practices and standards.

Requirements: 1. Bachelor's degree in business or a related field. 2. Proven experience in remote call center management. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving and project management abilities. 5. Ability to thrive in a fast-paced and demanding environment. 6. Resilience and adaptability to changing circumstances. 7. Proficiency in call center technology and software. 8. Experience in driving team performance and results. 9. Strong leadership and decision-making skills. 10. Commitment to delivering exceptional customer service.

Benefits: - Vision insurance - Dental insurance - Company-provided equipment

Working Environment: At Ashland, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and we believe that every employee's unique perspective contributes to our success.

Equal Opportunity Statement: Ashland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.