Call Center Representative - Work from home

Job Description:

We are looking for a motivated and reliable Call Center Representative to join our team at MYOB in Nelson, NZ. As a remote employee, you will have the flexibility to work from home while providing excellent customer service and support to our clients.

Responsibilities: - Answer incoming calls and respond to customer inquiries about products and services - Resolve customer complaints and issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Follow communication scripts when handling different topics - Identify and escalate priority issues to the appropriate team member - Keep up to date with product information and promotions - Collaborate with team members to improve customer satisfaction and retention - Meet and exceed performance metrics for call quality, customer satisfaction, and productivity

Requirements: - 2 years of experience in a customer service or call center role - Excellent communication skills and the ability to empathize with customers - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Creativity and ability to think outside the box - Strong teamwork skills to collaborate effectively with colleagues

Personality Traits: - Motivated to exceed customer expectations - Reliable and consistent in meeting deadlines and performance goals

Benefits: - Remote work flexibility - Disability insurance - Travel opportunities for training and team meetings

Working Environment: At MYOB, we embrace a culture that challenges norms and encourages bold thinking. We encourage our employees to express their creativity and work together as a team to achieve our goals.

Equal Opportunity Statement: MYOB is an equal opportunity employer and we welcome applicants from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: 2024-05-24

If you meet the requirements and are excited to join our team as a Call Center Representative, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.